Your satisfaction is our goal
For the sake of your safety, our market does not allow the return or replacement of beauty and care products even if they are in their original condition,
Except for the products that arrive to you only damaged or have a manufacturer defect.
You can also return hardware products on condition that they have not been used or opened and that they are in their original condition as they were received from our market, a condition after our market receives a product and confirms it, and then a refund will be made in your account for a maximum period of 14 working days and no more than three days have passed since the date of purchase The shipping value shall be borne and shall be deducted from the value of the returned product .
Q: In the event of a damaged product being returned? Is it necessary to photograph the product before sending a product to you?
Yes, the condition of a product must be documented by the customer, and this is a visual image by taking a video clip explaining the causes of a problem so that our market store forgets to verify before sending the product to us and send it via WhatsApp or any other methods that the customer sees suitable for him.
Q: Is there a fee for returns?
When returning a sound, undamaged product, i.e. in its original condition, the administrative fee will be borne by the customer and its value is 28 riyals + 30 riyals for the shipping value, and it will be deducted from the value of the returned product.
When returning the damaged product, our market bears the full fees for the first 14 days. If the period exceeds the indicated period, the shipping value is 50 riyals borne by the customer, or the customer can ship a product to the address of our market store in the Eastern Province (Khobar).
Q: How can I exchange/return a damaged product?
A: Our companions in customer service will be happy to serve you in this regard by sending you a ticket on demand or through the customer service available on the “Souqna” platform or by contacting via WhatsApp number 0554481025, provided that the replaced / returned product is in its original condition and in its original packaging and has not been used or Opening it or changing the packaging features of the product, or it is damaged as its external appearance.
Q: How long is the period allowed for the replacement / return of the damaged product?
A: You can exchange / return the damaged product within 3 days of the purchase process, after which it is not possible.
Q: How long does the replacement / return process take for a product that is damaged or has a manufacturing defect ? ?
A: In our market we work hard to satisfy you, the replacement / return process may take 10 working days through authorized supplier agents for a brand that you buy from our market platform, and you will be connected directly with the agent and follow up the process of replacing the product that is damaged or has a manufacturing defect because our market store is marketed For agents products with an official license issued by the Ministry of Commerce authorizing them to sell on behalf of others.
Q: In the return process, how can I get the amount I paid back?
A: The amount will be refunded after the damaged product reaches us and confirms its condition, sends it to the official agent, and then transfers the amount to your account immediately.
Q: In the replacement process, what are the steps taken about it?
A: When you want to replace the damaged product, and choose the replacement product, we ask you to transfer the amount of the difference between the damaged product and the replacement product, and there will be no allowance for replacement with defect-free products.
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