Our market store provides you with all original products certified by a well-known and safe platform and quality assurance of products from international brands

Exchange and Return Policy

Your satisfaction is our goal

For the sake of your safety, our market does not allow the return or replacement of beauty and care products even if they are in their original condition,

Except for the products that arrive to you only damaged or have a manufacturer defect.

You can also return hardware products on condition that they have not been used or opened and that they are in their original condition as they were received from our market, a condition after our market receives a product and confirms it, and then a refund will be made in your account for a maximum period of 14 working days and no more than three days have passed since the date of purchase .

Q: Is there a fee for return?

When returning a sound, undamaged product, i.e. in its original condition, the customer will bear the fee of 28 riyals, and it will be deducted from the value of the returned product.

When returning the damaged product, our market bears the full fees.

Q: How can I exchange/return a damaged product?

A: will be happy to our comrades in customer serving service about it through the Arsaleckm ticket on demand or via customers available in "our market" platform or service through communication via the Lotus August figure 0554481025, provided that the product be replaced / regenerator original state original clad has not been used or Opening it or changing the packaging features of the product, or it is damaged as its external appearance.

Q: How long is the period allowed to replace / return the damaged product?

A: You can exchange / return the damaged product within 3 days of the purchase process and after that it is not possible.

Q: How long does the replacement / return process take for a product that is damaged or has a manufacturing defect ? ?

A: In our market, we work hard to satisfy you. The replacement / return process may take 10 working days through authorized supplier agents for a brand that you purchase from our market platform. For agents products with an official license issued by the Ministry of Commerce authorizing them to sell on behalf of others.

Q: In the return process, how can I get the amount I paid back?

A: The amount will be refunded after the damaged product reaches us, confirms its condition, sends it to the official agent, and then transfers the amount to your account immediately.

Q: In the replacement process, what are the steps taken about it?

A: When you want to replace the damaged product, and choose the replacement product, we ask you to transfer the amount of the difference between the damaged product and the replacement product, and there will be no permission to replace defect-free products.

With Souq..your satisfaction is our goal